DEVELOPING TOURISM IN YOUR COMMUNITY
This guide was developed by the Texas Agricultural Extension Service, Department of Recreation, Park & Tourism Sciences, Texas A&M University, and Texas Department of Economic Development, Tourism Division.
Preparation of this guide involved a number of people who deserve special note. From Texas A&M University, Clare Gunn, Carson Watt and Sarah Richardson were the major writing contributors. Bruce Wicks coordinated editing. Over the years, Susanna Coppernoll, Rebecca Childress, LeAnne Alsup, Daniel Cox, Cheryl Gaudiano, Donnell Ocker, Julia Hamilton, and Jennifer Dittrich were responsible for producing the drafts and final visual product. The 1999 edition was reviewed and edited by LeAnne Alsup Romo, Carson Watt, and Tazim Jamal of the Department of Recreation, Park & Tourism Sciences at Texas A&M University. Janice Langlinais of the Texas Department of Economic Development, Tourism Division also reviewed and edited the document.
Despite the many reviews solicited from practitioners, the authors realize the document will be in a constant state of revision. Our desire is that it be a practical document and a hands-on tool for local tourism leaders. We sincerely encourage candid feedback and we solicit examples that illustrate the “how to's” of community tourism development.
Texas
Agricultural Extension Service
Department
of Recreation, Park & Tourism Sciences
Texas
A&M University
College
Station, Texas 77843-2261
Texas
Department of Economic Development
Tourism Division
P. O. Box
12728
Austin,
Texas 78711-2728
The Texas Department of Economic Development is an equal opportunity employer program.
Auxiliary aids and services will be made available upon request to individuals with abilities.
Foreword
The Promise of Tourism
Tourism, one of Texas' largest industries, promises to breathe new economic life into many Texas communities. As changing economic conditions have raised concerns in traditional agricultural and petroleum industries, state, and local leaders as a vehicle for economic change have targeted tourism. Citizens of many Texas communities, rural and urban alike are considering tourism as a way to revitalize, stabilize, and diversify their economies. They recognize that successful tourism development in other communities has generated new income, jobs, and tax revenues.
Tourists' expenditures filter through communities to create a chain of economic and social action. Some tourism jobs are filled by youth and other traditionally disadvantaged labor markets. Tax revenues generated by tourists' expenditures can contribute to supporting public facilities and services that a community might not otherwise afford. Playing host to "guests" often fosters a sense of community identity and pride.
This publication has been prepared to help you consider and initiate tourism development within your community. Five purposes were kept in mind:
Section I To introduce tourism as an emerging industry in the United States and as a strategy for economic development in Texas.
Section I presents some basic facts about tourism in Texas and provides important tourism definitions.
Section I I To help you understand how tourism functions as a system of interconnected parts ¾ attractions, services, transportation, communication, and markets.
These parts together create
tourism "products," (i.e. mixtures of experiences and benefits) that
tourists receive. Section II will help
you to understand the tourism system and the ways those community tourism
products can be developed and marketed to select tourist markets.
The benefits that tourism
delivers should be compared with your community's specific needs to determine
if it is an appropriate economic development alternative. Section III of this publication will help you
evaluate the potential benefits and costs of tourism development in your town.
Section IV To present a planning process for tourism development that will help you establish tourism goals, assess, and build upon your community's special characteristics to achieve these goals.
While every community has its own
unique attributes, general guidelines for tourism planning are applicable to
all. Section IV of this publication
outlines the steps of the tourism planning process. Worksheets are provided to help you apply the
process to your community’s location, leadership, financial capabilities, and
markets.
Section V To assist you in identifying important tourism networks that can complement your efforts.
Networking involves linking with other agencies and organizations to maximize efforts, share ideas and approaches, and learn from the experience and perspective of others. Networking is vital to effective community, regional, and statewide development. Individuals and organizations that represent each of these areas should be part of your tourism network. The companion publication Sources of Assistance for Tourism in Texas identifies organizations that will help to meet your ongoing tourism information needs.
This publication has been prepared for business and community leaders within governmental, commercial, and non-profit organizations. These leaders include:
• councils of government, elected officials, and public administrators
• chambers of commerce, and convention and visitors bureaus
• tourism-related business owners and managers
• concerned citizens
• local and regional planners, and economic development officials
While many of the concepts, issues, and processes described within this manual will help individual organizations and businesses to more effectively respond to tourism, this publication has been prepared with a community approach in mind. That is, it focuses on the cooperation between public, commercial, and non-profit interests to achieve tourism benefits for an entire community¾rather than just a single organization or enterprise. Processes and methods for gathering resident support and involvement are included as a key aspect for ensuring that tourism development contributes to the well being of those who host the visitors in their town and regions. Special emphasis has been placed on assisting smaller Texas communities. However, the concepts, issues, and processes presented here are relevant to communities of any size or location. The focus of this publication is on the development of pleasure travel in your community, although the same process is appropriate for business travel markets.
Table Of Contents
ACKNOWLEDGEMENTS
FOREWORD
TABLE
OF CONTENTS
SECTION
I INTRODUCTION
Tourism: An Emerging Industry
What Drives This Expanding Industry?
Foundations Of Tourism
In Texas
Defining Tourism And
Tourism
Foundations Of Community
Tourism
What Can Tourism Do For Your Community?
Balancing Benefits and Costs: Sustainable
Tourism
II HOW
DOES TOURISM FUNCTION?
The Market-Destination
Principle
Understanding And Identifying Target Markets
Market Segmentation
Motivations For Pleasure Travel
Components Of Successful Leisure Destinations
Attractions
Services
Atmosphere
Two Kinds Of Destinations
The Tourism System
Transportation
Communication
Who Is Responsible For The Tourism System?
Conditions For Effective Tourism Development
Identification Of Market Niche
Regional Cooperation
Community Support
Financial Support
Leadership
Tourism Networking
SECTIONIII DO YOU WANT MORE TOURISM?
Assessing Community Needs
Benefits Of Tourism
Considering The Trade-Off Of Benefits And Costs
Costs Of Tourism
Assessing Community Interest In Tourism
IV HOW ARE TOURISM INITIATIVES DEVELOPED?
Organizing and Leadership For Community Tourism
What Is A Tourism Task Force?
What Are The Advantages Of A Tourism
Task Force?
Who Should Serve On The Tourism Task Force?
What Does A Tourism Task Force Do?
What Is Involved In Tourism Planning And
Development?
The Tourism Planning Process
Step 1: Community Analysis
What Are Tourism Strengths?
What Are Tourism Concerns?
Assess Community Attitudes And Values
Assess Attractions
Assess Commercial Services
Assess Public Facilities And Services
Assess Transportation
Assess Communication Strategy
Assess Government Regulations And Policies
Assess Local And Demographic Climate
Step 2: Market Analysis
Local Markets And Tourist Market
Identifying Target Markets
Ranking Market Segments
Step 3: Create A Vision Statement And Set
Tourism Goals and Strategies
Existing Markets: Short-Term Opportunities
For Tourism.
Potential Markets: Long-Term Opportunities
For Tourism
Tourism Objectives
Step 4: Establish Action Steps
Who Takes Action?
Publicize Opportunities Locally
Step 5: Evaluate Progress
SECTION
V CLOSING THOUGHTS ABOUT TOURISM
Fallacies And Half-Truths
Tourism Does Not Use Natural Resources (Half-Truth)
Tourism Is Easy To Develop (Fallacy)
Tourism Development Is Exclusively
Government’s Role (Fallacy)
Tourism Has Nothing To Do With Other
Economic Developments (Fallacy)
Tourism Is Unstable (Fallacy)
Tourism Is Always Beneficial (Half-Truth) A Final Word